Our Commitment to Privacy and Respect for Your Personal Data

At Freeride, we attach great importance to privacy and the protection of your personal data. This Privacy Policy describes in detail how we collect, process, and use your personal information to ensure your security and trust when using our website www.freeride.fr.

When Do We Collect Your Personal Data

We collect your personal data in the following situations:

  • When you browse our website. We use cookies to enhance your user experience, analyze site performance, and personalize content.
  • When you subscribe to our newsletter or that of our partners. We collect information such as your email address and communication preferences.
  • When you create an account on our website, we collect information such as your name, address, and payment details.
  • When you make purchases or add products to your shopping cart, we collect information about selected products, transactions, and delivery details.
  • When you contact our customer service, we collect information about your inquiries and interactions with our team to improve customer service.
  • When you participate in contests offered by Freeride, we collect information such as your responses and contact details.
  • When you write comments or reviews about our products, we collect this information along with data about your interactions with our products.
  • When you fill out information input forms, we collect the information you voluntarily provide.

Types of Personal Data We Collect

The types of personal data we collect may include, but are not limited to:

  • Your contact details (such as your name, address, city, state, ZIP code, age or date of birth, email address, and phone number).
  • Payment information (such as account and authentication information, billing, shipping, and contact information).
  • Information about your connected devices (such as your IP address, operating system, browser type, unique device identifier, cookie data, etc.).
  • Third-party information provided by business partners and marketing agencies.

In accordance with regulations, we do NOT collect data revealing racial or ethnic origin, political opinions, religious or philosophical beliefs, or trade union membership, genetic data, biometric data for uniquely identifying a natural person, data concerning health, or data concerning a person's sex life or sexual orientation.

Use of Your Personal Data

We use your personal data transparently and securely for the following purposes:

  • Order management and business relationship: We use your information to process your orders, deliver your products, manage returns, and offer you services and promotional offers tailored to your needs.
  • Customer service and communication: We use your information to respond to your inquiries, communicate with you about your orders, and improve our customer service.
  • Enhancement of customer experience: We analyze your information to personalize your experience on our site, offer you relevant products and offers, and improve our services.
  • Marketing and commercial communications: We use your information to send you marketing communications by email or SMS, with your prior consent. You can unsubscribe at any time.

Security and Confidentiality of Your Data

We implement organizational and technical security measures to protect your data against unauthorized access, loss, or disclosure.

All your personal data is stored securely and is only accessible to authorized personnel. We also select our partners with the same security requirements.

Your Rights and Contacts

You have the right to request access, correction, deletion, or limitation of the use of your personal data. You can exercise these rights by accessing your online account or by contacting us directly by email (dpo@danisports.fr) or via our form.

We will respond to you as soon as possible.

Use of Cookies

We use cookies to enhance your browsing experience on our website.

Here are the different categories of cookies used on our site:

  • Essential cookies: These cookies are essential for the proper functioning of our site. They allow you to access secure areas such as your shopping cart and user account. Without these cookies, the normal use of our site would be compromised.
  • Analytical or performance cookies: These cookies help us understand how you use our site and improve its performance. They provide valuable information such as the most visited pages and queries made in our search engine.
  • Functional cookies: These cookies remember your preferences and choices to personalize your experience on our site. For example, they can remember the items you added to your cart or your language settings, contributing to making your visit more enjoyable and efficient.
  • Advertising cookies: These cookies are used to collect information about your browsing habits to present you with relevant ads tailored to your interests. They record your visits to our site and your interactions, allowing us to limit the number of times you see a specific ad and assess the effectiveness of our advertising campaigns.
  • Social media cookies: These cookies are intended to personalize the ads you see on social media based on your activity on our site. They record your interactions and help us evaluate the effectiveness of our advertising campaigns on these platforms. Refusing them does not affect the overall display of ads on social media or the use of our site.

You can accept the use of cookies or choose to disable them at any time.

You can also manage your cookie preferences via your browser settings. For major browsers, by following these instructions, you can easily manage cookies:

Google Chrome (Google):

  • Open Google Chrome and go to this URL: Manage cookies in Google Chrome
  • Click on the Tools menu icon, then select Options.
  • In the "Privacy" section of Advanced Options, click Show cookies.
  • Look for files containing the name "Freeride" and delete them.

Safari (Apple):

  • Open Safari and go to this URL: Delete cookies in Safari
  • In the Edit menu, choose Preferences, then click Security.
  • Click Show cookies, select those with the name "Freeride", and click Clear or Clear All.
  • Once the cookies are deleted, click Done.

Internet Explorer (Microsoft):

  • Open Internet Explorer and go to this URL: Delete and manage cookies in Internet Explorer
  • Click the Tools button, then Internet Options.
  • Under the General tab, find the Browsing History section and click Settings.
  • Click View files.
  • Sort the files alphabetically by clicking on the Name column header.
  • Look for files starting with the prefix "Cookie" and select those with the name "Freeride" to delete them.
  • Close the files window, then click OK twice to return to Internet Explorer.

Firefox (Mozilla):

  • Open Firefox and go to this URL: Manage cookies in Firefox
  • Go to the Tools tab, then select Options.
  • In the Options window, choose Privacy and click Show cookies.
  • Look for files containing the name "Freeride" and delete them.

 

For more information on how Google uses users' personal data following their consent on Freeride: Privacy and terms of use.