Your booking with Freeride

How to proceed with my booking at Freeride?

Selecting your adventure destination

To start your booking, select your favorite ski resort from the homepage, enter your stay dates (start and end), and click on "Search".

Your Freeride store

On the resort page, choose your Freeride store by clicking on "Rent here".

Use the map on the right side of the screen to locate the store closest to your accommodation.

To learn more about a store, click on "Discover this store" to access opening days and hours, exact address, available payment options, and customer ratings.

Selecting your ideal adventure equipment

Once on the page of your selected Freeride store and with your stay dates confirmed, it's time to choose the equipment that will enrich your mountain experience.

Selecting the right category of equipment is crucial to ensure memorable and thrilling holidays. Here are our carefully crafted categories to meet every level and style of skier or snowboarder:

• INITIATION: Ideal for beginners looking to discover the joys of skiing safely. Our skis and snowboards are designed to be easy to handle and forgiving.
• EVOLUTION: Perfect for those who have mastered the basics and want to improve their technique. This forgiving equipment helps progress with confidence.
• SENSATION: For intermediate to advanced adventurers seeking challenges and thrills. These equipment offer more rigidity, resulting in greater responsiveness.
• PERFORMANCE: Designed for demanding enthusiasts who seek the best of current technology. Enjoy cutting-edge equipment to push your limits.
• PRESTIGE: For experts who accept only excellence, this latest generation equipment guarantees unmatched performance.

For young adventurers, we offer equipment suitable for each stage of their growth and learning:

• KID INITIATION [3 to 6 years - up to 120 cm]: Fun and secure equipment, perfect for the first steps on the snow.
• JUNIOR EVOLUTION [7 to 12 years - up to 160 cm]: Designed for young skiers progressing from beginner to intermediate.
• JUNIOR SENSATION [7 to 12 years - up to 160 cm]: For young enthusiasts ready to explore the slopes and snowparks more intensely.
• JUNIOR PERFORMANCE [7 to 12 years - up to 160 cm]: For young competitors, offering precision and performance.
• ADO EVOLUTION [13 to 17 years - up to 170 cm]: Ideal for teenagers who want to progress in their practice.
• ADO SENSATION [13 to 17 years - up to 170 cm]: For advanced teenagers looking to excel.
• ADO PERFORMANCE [13 to 17 years - up to 170 cm]: High-end equipment for elite young skiers.

Choose whether you want to add ski boots and a helmet to your equipment, which will adjust the price of your package.

Ski poles are included with each pair of skis booked.

We also offer ski boots and helmets separately, with options suitable for all ages and needs:

• COMFORT: Ideal for those who prioritize comfort.
• PRECISION: Designed for skiers looking to optimize their performance with a more precise boot.
• JUNIOR COMFORT and JUNIOR PRECISION: Adapted for young skiers according to their preference for comfort or precision.
• KID COMFORT: Maximum comfort for the little ones.

If you are planning a trip for a group of more than 20 people or a corporate group, contact us via our form for a personalized offer.

Why is ski insurance essential?

Your priority: Your safety

When planning a skiing vacation, it's essential to consider all aspects of safety to ensure a serene and memorable experience. Skiing, while exciting and exhilarating, comes with inherent risks. So, is it really necessary to take out insurance before heading to the mountains?

The answer is YES, absolutely!

Indeed, depending on the activities planned, especially off-piste skiing, mountain rescue can incur considerable costs if special means are needed to rescue you. It's crucial to check the terms of your insurance policies and the coverage offered by your credit cards, but it's highly recommended to maximize your protection. Even with great confidence in your alpine skiing skills, you could cause damage to others or be injured by a less experienced skier.

On-piste intervention costs can range between €300 and €350, plus ambulance costs, approximately €150 to €180, to take you to the hospital or a local doctor.

In the event of an off-piste accident, costs can soar to €500 to €600, not including ambulance fees. Skiing with your family without adequate insurance could turn a dream vacation into a heavy financial burden.

Therefore, it's wise to spend a few extra euros to have insurance that covers all evacuation expenses in case of an emergency.

Choosing the right insurance

When selecting your ski insurance with Freeride, here are a few points to consider:

• Level of Coverage: Ensure that the insurance meets the needs of all members of your group, considering their skill levels and planned activities.
• 24/7 Medical Assistance: An absolute necessity for any emergency that may arise at any time.
• Full Refund: In case of cancellation or interruption of your stay, ensure that the insurance covers lift passes and equipment costs.
• Review the Terms: Understand all exclusions and limitations to avoid surprises.

Opting for ski insurance when heading to the mountains with your family is a wise decision. This protection ensures your safety and peace of mind, preserving your investment and allowing you to fully enjoy your vacation. Ski with confidence and savor every moment on the slopes, knowing that you're covered no matter what.

Freeride's Carré + Insurance

For only €3 per person per day, our Carré + insurance offers you complete peace of mind with the following guarantees:

• Rescue and Evacuation: Comprehensive coverage for search and initial transport costs.
• Accidental Equipment Damage: Repair or replacement of your ski equipment.
• Theft of Rented Equipment: Replacement of stolen equipment covered.
• Refund of Lift Passes and Ski Lifts: In case of interruption due to bad weather, you'll be reimbursed for unused days.

For more information on our Carré + insurance, consult our General Booking Conditions.

At Freeride, we're committed to providing you not only with the ideal equipment but also with the safety and protection necessary for you to fully enjoy your skiing passion without worry.

How to confirm my reservation with Freeride?

Creating your account

To finalize a reservation on the Freeride website, creating an account is necessary. If you're a new customer, you'll be prompted to create an account during your first order. Please provide all the required information for processing your reservation.

Select the packs you're interested in, add them to your cart, choose additional services if needed, enter your promotional code if you have one, then proceed to the next step. Click "Sign up" to create your account by providing your complete contact details.

GOOD IDEA: At this stage, you can subscribe to our newsletter for free in just one click. Get exclusive promotions and discounts from Freeride in advance.

Your personal information

Once all your equipment is added to your cart, you'll be asked to provide personal information for each skier, including morphological details. These data are essential for preparing your ski or snowboard equipment properly. We'll need your height, weight, shoe size, and head circumference (if a helmet is required).

This will allow our in-store experts to select and adjust the equipment to your size, adjust the bindings to your shoe size and weight, and offer you suitable boots and helmets.

GOOD IDEA: Make sure to fill in all your personal data correctly. This will save you valuable time in-store, allowing you to hit the slopes and the great outdoors more quickly.

Our payment methods at Freeride

Payments can be made by credit card: we accept cards bearing the CB logo, as well as Visa and Mastercard cards recognized in France, including those issued by international networks approved by GIE Cartes Bancaires.

Freeride also offers payment in 3 or 4 installments through our partner Alma, starting from a minimum amount of €100 paid online. Take advantage of this option to spread out your payments and facilitate the organization of your adventure.

Order tracking

You can modify your order up to 24 hours before the start of your reservation.

The majority of modifications can be made online through your account. You can adjust your stay dates, modify selected options or insurance, add or remove a pack or equipment, etc.

• Modifications with Additional Cost: The amount will be settled when you visit the store. If you already have a balance to pay in-store, it will be adjusted accordingly.
• Modifications with Cost Reduction: If you have a sufficient balance in-store, the amount will be deducted from this balance. Otherwise, we will refund you directly to the card used for the initial payment.

For any other questions regarding the tracking of your reservation, feel free to contact our customer service via the online contact form available.

Prepare for your arrival

Your personal equipment

In the mountains, temperatures can drop drastically. Make sure you're properly equipped with winter clothing, ski gloves, hats, neck warmers, and snow boots to keep your feet dry. It's essential that your clothing is breathable to manage heat during intense physical activities.

If you need to complete your equipment, visit our website specialized in selling ski clothing.

GOOD DEAL: For more tips on preparing for your trip, check out our blog articles. They're full of useful tips to help you prepare for your adventure.

Your arrival at the resort

Once your equipment is ready, remember to check the opening hours of your Freeride store and its exact address on our website. This will allow you to locate it quickly. You can pick up your equipment from the day before your first day of skiing starting at 4 p.m..

GOOD DEAL: To avoid queues in-store on Saturday or Sunday mornings, especially during school holidays, we recommend picking up your equipment the evening before, if possible.

Do you have a question?

For any questions or assistance, several options are available:

• Check our FAQ: In the "My Booking" section, you'll find detailed answers to many frequently asked questions. This section is designed to help you quickly find the information you need.
• Contact our customer service: If you can't find the answer in our FAQ, feel free to contact our customer service via the online contact form. Our dedicated team is here to assist you with pleasure. You'll find the dates and availability hours on the contact form.

At Freeride, we're committed to making your experience as smooth and enjoyable as possible. Don't leave any questions unanswered – our team is ready to help you!