Updated: July 1, 2024

PREAMBLE.

The company, SR SPORTS (RCS Chambéry 789 199 452, registered office: 695 avenue Paul-Louis Merlin – 73800 Montmélian, France), owner of the brand FREERIDE, manages bookings on this website, including rentals of winter sports equipment and associated gear (boots, poles, and helmets).

Booking equipment or ski/snowboard gear via our website implies acceptance of the general terms and conditions specified below.

These general terms govern the rental of ski or snowboard equipment by FREERIDE to the Client via the Internet. Clients wishing to rent equipment through this site must first identify themselves to become a Client.

The Client will finalize the rental by viewing a summary displayed on the screen and "clicking" to confirm their commitment, understanding, and acceptance of the general and specific terms below.

Definition CLIENT.

"Client" is defined as any person renting equipment on the website www.freeride.fr and proceeding with the payment of this rental. A Client may rent equipment for multiple people but will be solely responsible vis-à-vis FREERIDE.

Definition FREERIDE

FREERIDE is defined as a network of stores owned by SR SPORTS or affiliated with it, as well as the website www.freeride.fr. It may be referred to hereinafter as the "Website."

Definition RENTAL STORE(S)

Rental Store(s) refers to the stores that are part of the FREERIDE network, whose list is available on the Website.

 

Article 1: Rental Reservation

The Client declares that they are 18 years old and legally capable of entering into a contract on the website and complying with these GTC, or they have parental authorization to make a reservation on the website.

The categories of equipment, services, and applicable rates are described on the website, specifying that only equipment categories are offered, and no specific models are guaranteed.

The general characteristics of each offered category are listed on the Website, along with at least one example of equipment corresponding to each category. Therefore, the Client selects and reserves a category of equipment. The examples are provided for illustrative purposes only and are not contractually binding.

A reservation is made in several steps on the Website:

  • The Client chooses a ski resort and a rental period (first ski day – last ski day).
  • The Client selects a store and then chooses their sports equipment/services (optional).
  • The Client creates an account or logs in.
  • The Client pays for the reservation.
  • The Client then receives a confirmation email from FREERIDE shortly after their order.

The order confirmation email signifies FREERIDE's acceptance of the Client's reservation.

 

Article 2: Rates and Payment Conditions

2.1. Rental Rates

The rental rates are shown in Euros, including all taxes (TTC), and depend on the category of equipment rented by the Client, the chosen Rental Store, the rental period, and the reservation date.

FREERIDE reserves the right to change its categories during the season, as well as the applicable rates. The current price is the one displayed on the website at the time of reservation. This price is contractually binding only after the reservation confirmation and payment of the deposit.

SR SPORTS reminds that the pricing conditions and discounts available on the FREERIDE website are exclusively valid for reservations made on www.freeride.fr. They cannot be applied in-store. Therefore, any equipment rented directly within the Rental Store (without an online reservation) will be charged at the public rate of the said Rental Store.

The carts saved on the FREERIDE website are valid for 14 days, provided that you have created an account. Thus, the rates will remain unchanged until the end of this period.

Promotional codes communicated via Newsletter or online are valid for a specified period and only at participating stores. Please note that some stores do not participate in the promotion: Jordan's Sports, Morillon Sport Precision, Les Alpages, Maison Clataud Sport Sestrières, Le Barachin, Maison Clataud Sport, Maison Clataud Sport - Sportinia, and Maison Clataud Sport 2.

Discount codes are not cumulative and must be entered at the cart stage during the reservation on www.freeride.fr.

As part of established partnerships, a membership card will be required in-store to justify membership in the signatory organization.

FREERIDE will charge users a reservation fee in addition to the rental price. This reservation fee amounts to €1 per piece of equipment.

2.2. Payment Conditions

During a reservation on the website, the Client selects the Rental Store from which they wish to rent their equipment. The Client then selects the desired category of equipment.

After selecting the equipment, the Client will be asked to confirm their reservation. The Client has the option to pay either 100% of their reservation or a 30% deposit. Only the payment of the deposit or the full reservation will result in the reservation being recorded by the Client on the website.

The validation of the rental serves as authorization to pay the full rental price, including taxes (TTC).

Once the reservation is completed, following receipt by SR SPORTS of the central banking network’s approval for the payment of all or part of the reservation and the Client’s receipt of a confirmation email acknowledging the reservation, these two conditions being cumulative, the Rental Store commits to renting the reserved equipment to the Client under the terms set forth in the reservation and these GTC, and the Client agrees to pick up the reserved equipment under the same terms.

2.3. Payment Methods

The Client can pay for their reservation online on the Website in several ways.

  • Payment by bank card:

Payments must be made using bank cards that display the CB logo, cards bearing the "Visa" or "Mastercard" brands accepted in France, as well as cards issued within international networks approved by GIE Cartes Bancaires.

To ensure secure transactions, FREERIDE has chosen Crédit Agricole, the provider of the Up2pay payment solution. Up2pay ensures reliable and secure transactions on the Internet. Each transaction is encrypted, and no banking data is stored on our site. The payment platform is fully secured with 3D Secure, a new standard for validating the card number, expiration date, and CVV code.

The central card network’s agreement renders the Client's validated order effective on the website. In case of refusal from the central card network, SR SPORTS reserves the right to cancel the reservation.

  • Payment in 2, 3, and 4 installments with ALMA:

Deferred or installment payment is available via our partner Alma. Payment security is ensured by Alma and its service providers. All payments are protected by 3D Secure.

Only purchases over €100 are eligible for payment with Alma.

When paying in installments with Alma, the Client will incur the following fees:

    • P2X: 0.82% per transaction
    • P3X: 1.66% per transaction
    • P4X: 2.47% per transaction

Alma is a telepayment manager and issues an electronic certificate that will serve as proof of the transaction amount and date, in accordance with articles 1316 and following of the Civil Code.

Any termination of the GTC that binds the Seller and the Client results in the termination of the CGU between Alma and the Client.

 

Article 3: Exclusive Offers and Paid Services

3.1. Exclusive Offers

4 Pack Offer: Book 4 or more packs and automatically receive an additional 5% discount on your entire order. Please note that this offer cannot be combined with the Family or Group offers.

Family Offer: Book a Child pack (Kid Initiation, Junior Evolution, Junior Performance, and Junior Sensation) with at least one Adult pack and receive an additional 5% discount. This offer cannot be combined with the 4 Pack or Group offers.

Group Offer: Book 8 or more packs and automatically receive an additional 10% discount on your entire order. Please note that this offer cannot be combined with the Family or 4 Pack offers.

6+1 Offer: For 6 days of rental, the 7th day is free. It's that simple: your price will be automatically adjusted when booking. This offer can be combined with all other ongoing promotions.

3.2. Paid Services

Each service is chargeable and can be added at the cart stage online on our website, at the current rates. Each service will only be valid in stores that can provide the concerned service.

Each of the services offered by FREERIDE will be available during the store’s opening hours.

In case of cancellation before the stay, all services will be refunded.

In case of cancellation on-site or during the stay, no service can be refunded, whether unused or partially used.

  • Storage: Drop off your equipment at the store at the end of the day and pick it up the next morning.
  • Ski Locker: Store your equipment in lockers at the end of the day and retrieve it the next day.
  • Flexski: Flexibility for your rental: modify, cancel, and add packs, etc.
  • Multiglide: Try multiple types of sliding sports during your stay.
  • Maintenance/Repair: Have your ski or snowboard equipment serviced during your stay at the resort.
  • Fastpass: Priority service for collecting your equipment.

Find all the details of these services on the dedicated page.

 

Article 4: Modification and Cancellation of Reservation

4.1. Modification of Reservation

A change related to the reservation date, category, size and/or quantity of Reserved Equipment, or the offered paid services, will be made according to the conditions defined below.

If the change is made up to 24 hours before the first ski day, the difference between the two reservations will be refunded or adjusted, with a minimum adjustment of one euro (€1).

Three situations may occur:

  • If the amount of the new Reservation is higher than the Initial Reservation, the supplement of at least one euro (€1) must be paid directly in-store.
  • If the amount of the new reservation is lower than the Initial Reservation and there is no balance to be paid in-store, the difference between the new reservation and the Initial Reservation will be refunded within 30 days by crediting the bank card used for the online reservation.
  • If the amount of the new reservation is lower than the Initial Reservation and there is a balance to be paid in-store, the difference between the new reservation and the Initial Reservation will be taken into account when paying the remaining rental price in-store.

In any case, once the modifications are recorded, the Client will receive a new order confirmation email with the updated information.

4.2. Right of Withdrawal

In accordance with the legal provisions in force, the Client has a right of withdrawal, without having to justify a reason, within 14 calendar days from the receipt by the Client of the reservation confirmation email.

To exercise their right of withdrawal, the Client must notify their decision clearly and unambiguously directly to FREERIDE by email via the online contact form or via their online client account.

FREERIDE will refund the Client the total amount paid online, at the time of the reservation made on the Website, within a maximum of 30 days by crediting the bank account used for the online reservation.

FREERIDE will not issue refunds to any payment method other than the one used at the time of reservation.

After this 14-day period, the Client will not be entitled to a full refund of the amounts paid.

However, the Client's right of withdrawal is excluded in the following case:

For any reservation made less than 14 days before the scheduled pickup date of the equipment, the withdrawal period will end the day before the first rental day. Any cancellation request must therefore be submitted no later than 24 hours before the scheduled pickup date of said equipment.

4.3. Cancellation after the Withdrawal Period and before the Scheduled Pickup Date

FREERIDE offers its Clients free cancellation of their reservation without losing the deposit up to 24 hours before the first rental day.

For any cancellation request made after the withdrawal period has expired and before the scheduled pickup date of the reserved equipment, FREERIDE will retain the booking fees and insurance charges as compensation.

FREERIDE will refund the Client the total amount paid online, at the time of the reservation made on the Website, within a maximum of 30 days by crediting the bank account used for the online reservation.

FREERIDE will not issue refunds to any payment method other than the one used at the time of reservation.

4.4. Cancellation after the Scheduled Pickup Date

No refund can be made after the scheduled pickup date of the equipment, except for the following cases of force majeure:

  • Accident or illness of the client

In case of injury or illness of the Client during the stay, the Client can return the concerned equipment early. Upon presenting a medical certificate and a completed refund request from the Rental Store, FREERIDE may refund the Client on a pro-rata basis for the days actually used (any equipment returned after 10 am will be considered rented for the full day).

  • Death of a direct parent

In the event of the death of a direct parent during the stay, the Client may return the concerned equipment early. FREERIDE will refund, upon presentation of proof and a completed refund request from the Rental Store, the directly affected person(s). The refund amount will be calculated on a pro-rata basis for the actual ski days (any equipment returned after 10 am will be considered rented for the full day).

  • Weather conditions

In the event of a COMPLETE closure of the ski area normally accessible from the Rental Store, and only in this case, the equipment can be returned, and the relevant rental days will be deducted, provided the equipment is returned to the store before 10 am for the affected days. Upon presenting a lift pass confirmation and a completed refund request from the Rental Store, FREERIDE may refund the Client on a pro-rata basis for the days actually used.

However, in case of insufficient snow, FREERIDE will not refund unused rental days if the ski lifts are not completely closed.

In all of the above cases, the amount refunded to the Client can never exceed the following formula:

Refund Amount = Total rental price of equipment – Price of actual rental days* *Reservation fees and Carré + insurance will be deducted.

All refund requests must be sent directly to Customer Service via the online contact form.

Refunds will be processed within 30 days, with three possible methods:

  • If the refund amount is less than the amount paid online: Refund by crediting the bank card used for the online payment.
  • If the refund amount is greater than the amount paid online: Refund in two parts, first by crediting the deposit to the bank card, then by bank transfer for the remaining amount; the Client will need to provide their bank details.
  • If no amount was paid online: Refund via bank transfer to the Client's account; the Client will need to provide their bank details.

 

Article 5: Guarantees and Insurance

Each guarantee or insurance is chargeable and can be added at the cart stage online on our website, at the rates in effect at that time.

In case of cancellation before the stay, all guarantees or insurances will be refunded, except for the Carré + insurance, according to the conditions described in Article 4.

In case of cancellation on-site or during the stay, no guarantee or insurance can be refunded, whether unused or partially used.

5.1. Damage and Theft Guarantee

The client has the option during the reservation to guarantee the rented equipment against damage (total or partial damage to ski equipment), destruction, or loss (total or partial theft) under the following conditions:

  • In case of BREAKAGE during their use by the rental clients
  • In case of THEFT occurring outside the business of the subscriber. The guarantee can be subscribed at the time of the reservation on the website or in-store.

In all cases, the following conditions apply:

  • The Guarantee does not cover forgetfulness, loss, or substitution of ski equipment during the stay.
  • The Guarantee is nominative and is only applicable for one incident per stay.
  • Online, it can only be subscribed before the rental payment and cannot be added afterward.
  • In-store, it can only be subscribed at the time of equipment pickup and cannot be added afterward.
  • The guarantee cannot be refunded under any circumstances.​ ​

By subscribing to the Damage and Theft Guarantee, the Client can obtain a preferential rate for the payment of the deductible in case of damage or theft of the equipment.

The cost of the guarantee to be paid is determined based on the category of equipment reserved by the client, in accordance with the rates below:

Guarantee Deductibles

A depreciation rate of 15% is automatically applied per year of equipment age. Note that from its second outing of the season, equipment will be considered as having one year of age.​

Example:

A Client who subscribed to the Damage and Theft Guarantee returns a damaged Performance ski to the Rental Store.

The ski was purchased four years ago by FREERIDE, so it has 5 years of age (the current year plus the four previous ones).

According to the table, the rate for a Performance pack is €280. With the depreciation calculation, the amount to be paid would be €124.24. [280 x 0.85 = 238 x 0.85 = 202.30 x 0.85 = 171.96 x 0.85 = 146.16 x 0.85 = 124.24€].

Client Obligations in Case of Incident:

  • In case of theft of ski equipment, the client must provide the Rental Store with the original police report for the theft, as issued by the gendarmerie or police services, as well as the ID of the person involved in the theft, and if different, the ID of the person who made the reservation.
  • In case of damage to the ski equipment, the client must return the damaged equipment to the Rental Store; the equipment must be recognizable and complete.

5.2. Snow Guarantee

If less than 50% of the ski lifts are open during the rental period, FREERIDE Clients who have subscribed to the Snow Guarantee on our website may request a refund for unused days.

The opening rate of the ski area, normally accessible from the equipment rental location, is determined by the Tourism Office or the Ski Lift Operator. Each Client who subscribed to the Snow Guarantee must provide proof of the opening rate entitling them to a refund for unused days.

Refunds are only applicable to the rental of ski and snowboard equipment.

5.3. Carré + Insurance

The Carré + insurance is a more comprehensive option than the Damage and Theft guarantee, which only covers the equipment we provide you.

Carré + insurance covers you, your family, and your equipment. It includes:

  • Search and rescue fees
  • First transport fees
  • Medical expenses
  • Repatriation assistance (home is defined as the primary and usual residence of the Insured, on the subscription day, located in one of the EU countries or Switzerland)
  • Refund of ski lift passes and ski lessons
  • Insurance against theft and damage of rented equipment

For more details on Carré + insurance, please refer to the attached document.

Membership Certificate No. L1147375-0045 to group policy No. 1 147 375, subscribed with ALLIANZ by DIOT MONTAGNES ASSURANCES.

 

Article 6: Provision and Return of Rented Equipment

Please note that any reservation made less than 48 hours before the start of the stay does not guarantee the availability of the chosen equipment.

6.1. Provision and Use of Rented Equipment

The Client will receive an email confirming the rental. Only this email, containing a summary of the rental conditions, serves as confirmation and definitively validates the transaction.

If the Client is unable to arrive on the first rental day as confirmed, they must inform FREERIDE as soon as possible by sending a message via the online contact form.

The rental contract is valid for the rental period.

The rental begins when the Client takes possession of the equipment at the chosen Rental Store, for the duration indicated in the rental contract.

The Rental Stores are only required to hold the equipment reserved by the Client via the website until 10 am the day after the first rental day specified in the reservation confirmation email. After this time, the equipment will be made available for rental by the store, without any compensation being owed to the Client. In such a case, the deposit remains with FREERIDE.

The Reserved Equipment must be collected from the Rental Store for which the reservation was made and which is indicated in the reservation confirmation email. The Reserved Equipment will be handed over only to the person who made the reservation.

The Reserved Equipment will be given to the Client upon presentation of the confirmation email. If not, an identification method for the payer, as well as the order reference code, will be required. Any remaining amount due in-store must be paid upon collection of the equipment, according to the store’s general rental conditions. If not, the rental may be refused by the Rental Store, and the deposit will not be refunded.

The rented equipment and accessories are intended for the sole use of the Client, without the possibility of subleasing or lending, even for free. They are entirely under the Client’s responsibility as soon as they take possession.

The Client is solely responsible for assessing their ability to use the rented equipment, and FREERIDE relies solely on the Client’s declarations. However, any reservations about the condition of the equipment must be reported by the Client to the Rental Store at the time of collection and will be noted on the rental slip upon signing. If not, no subsequent complaints will be accepted.

SR SPORTS, making Reservations on the website on behalf of and for the Rental Stores, cannot be held responsible for any failure in providing the Reserved Equipment by the Rental Store. However, if the Rental Store cannot provide the Reserved Equipment to the Client, the Rental Store must endeavor to provide equipment of equal or superior quality at the same rental price.

The Client can collect their equipment from the store the day before their first ski day, from 4 pm, during opening hours, subject to availability at the original store of the order.

6.2. Return Conditions of Rented Equipment and Client Responsibility

The rental ends automatically on the date indicated in the rental contract.

The equipment must be returned at the end of the rental period, as per the penalties provided in Article 314-1 of the Penal Code, without the need for a formal notice sent by registered letter with acknowledgment of receipt and without the Client being able to invoke any impediment.

The equipment must be returned to the store where it was collected.

Any equipment returned after 10 am the day after the last rental day will incur additional daily rental charges, at the public rate displayed in the store.

If the Client is unable to return the equipment for any reason, they will be charged and must pay FREERIDE any late fees in addition to the BILLING and rental price already paid.

On the last rental day, as per the rental contract signed by both Parties, the Client must return the equipment in the same condition as when collected, to the Rental Store that rented it. All equipment is numbered and marked and must be returned with the same number and mark.

For safety reasons, the Client agrees to report any impacts on the rented helmet(s) to the Rental Store.

Any excessive damage, deemed to have been caused by negligence, will result in the Client paying for replacement or repair fees. The maximum replacement/repair fees will be the cost of replacing the equipment “as new.” This cost will be added to the rental price already paid (as outlined in Article 5).

The Client agrees that if a pair of skis or a snowboard is returned damaged and cannot be safely rented out again, the equipment will be considered "non-repairable," and the amount payable will be the price of new replacement equipment.

The Client also agrees that this assessment will be made by the manager of the store where the equipment was rented. The Client expressly agrees that FREERIDE may debit, from their bank account, any amount due in case of late payment or non-payment of the RETENTION/BILLING, using the credit card number and expiration date provided by the Client.

 

Article 7: Breakage or Theft - Equipment Not Returned or Returned Damaged

FREERIDE may retain the credit card details used by the Client for the rental payment to facilitate any compensation following the breakage or theft of one or more rented items and/or to cover situations where the Client does not return all the winter sports equipment they rented.

FREERIDE may also pre-authorize, at the time of payment, an amount equivalent to the amount specified in Article 5 for the rented winter sports equipment. This amount will be debited from the credit card only in case of loss, theft, or non-return of the rented equipment. This authorization will no longer be valid once the equipment is returned in good condition.

The Rental Store may also require a security deposit to cover the risk of damage, theft, or loss of the Rented Equipment. The amount and terms of the security deposit are determined by the Rental Store. This deposit will be returned to the Client by the Rental Store upon the return of the rented equipment if no anomaly is found.

The client will be charged, in the event of breakage or non-return of the equipment, the flat rate described in Article 5.

 

Article 8: Complaints

Complaints arising during the execution of the rental contract must be reported as soon as possible to the manager of the local Rental Store to seek an early resolution.

Complaints that could not be addressed on-site or were unresolved must be submitted within 31 days after the end of the reservation via the contact section on the FREERIDE website.

Or by mail to the following address: FREERIDE, Customer Service, 695 Avenue Paul Louis Merlin, 73800 MONTMELIAN

Any complaint received more than 31 days after the end date of the Client's reservation will be inadmissible and will not be eligible for any compensation or redress.

If supporting documents need to be provided, they must be submitted within 31 days from the request made by customer service for said documents. After this period, the Client's complaint will be inadmissible and will not be eligible for any compensation or redress.

 

Article 9: Protection of Your Personal Data

Concerned with respecting privacy, client rights, and the information they provide, SR SPORTS complies with current legislation regarding privacy protection.

For more information, please refer to our privacy policy.

 

Article 10: Use of Cookies

Our Site integrates cookies to enhance its navigation and content. They also provide us with information on how the Site is used to ensure its updates, relevance, and lack of bugs. Most cookies used on our Site are essential for its operation. These cookies can improve performance and provide additional features.

For more details, please refer to our cookie usage policy.

 

Article 11: Site Access License

SR SPORTS grants a limited license to access and use the Site for the Client's personal use. Under no circumstances does this grant the Client the right to download or modify any part of the Site without the express permission of SR SPORTS.

This license does not allow any other use, especially commercial, of the Site or its content (products, brands, descriptions, prices, data, software, sound clips, graphics, images, photographs, etc.).

All elements of this Site, whether audio or visual, including the technology used, remain the exclusive property of the Company and are protected by copyright, trademarks, or patents.

 

Article 12: Commercial Mediation

In accordance with current legislation, Article L-612-1 of the Consumer Code, the Rental Stores within the FREERIDE network offer their clients the option of using the CM2C mediation service for any unresolved disputes in-store or via customer service, relating to the sale of products or service provision, free of charge. This service is available online at https://www.cm2c.net/.

 

Article 13: Applicable Law and Jurisdiction

This contract is exclusively subject to French law.

In case of any dispute regarding this contract or any litigation, the competent court will be the one at the headquarters of SR SPORTS (the court of Chambéry), to which the parties assign exclusive jurisdiction.